The French Kitchen Gourmet Food Company Limited.

Data Protection Privacy Notice.

 

 

General and Introduction

 

This privacy notice sets out how The French Kitchen Gourmet Food Company Limited collects and uses (processes) information about individuals (referred to as your ‘personal information’). We will treat all personal information as confidential and will not process it other than for a legitimate purpose.

 

Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures are also taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the personal information.

 

Any questions in relation to this privacy notice in respect of personal information should be directed to frenchkitchenchips@gmail.com

 

Who collects the personal information

 

The French Kitchen Gourmet Food Company Limited is responsible for collecting and processing personal information. Whenever we refer to ‘we’ or ‘us’ in this notice, we mean The French Kitchen Gourmet Food Company Limited.

 

The type of personal information that we collect:

 

We will hold and process data for our legitimate day-to-day business activities including the processing of your orders via our WIX e-commerce platform. If you do not provide the information that we request during the check-out process, then we may not be able to complete your order.

 

Personal data is information which identifies you and we will collect personal information when you:

 

  • Buy our products

  • Participate in a promotion or offer

  • Return something to us

  • Communicate with us via social media

  • Contact us for assistance 

 

Some of this information we collect directly from you either in person (by calling or emailing us) or via our website or social media. The personal information we may collect from you might include the following:

 

  • Name

  • Country of residence

  • Contact information such as email address, telephone number

  • Payment information such as debit or credit card details or bank account details

  • Marketing communication and cookie preferences

 

 Other information we collect

 

We and our service providers may also collect other information that does not reveal your specific identity or does not directly relate to an identifiable individual (referred to as ‘other information’). 

This may include:

 

  • Server log files

  • Information collected through cookies

  • Demographic information provided by you that does not reveal your specific identity

 

If we are required to treat other information as personal information under applicable law, then we may use and disclose it for the purposes for which we use and disclose personal information detailed in this policy.

 

Our website may also provide us with information including details of the content you access and interact with. We use cookies and other technologies to collect information about your device browser and operating system, IP address, links you click and pages you open; which we then use to tailor marketing messages.

 

Marketing preferences

 

Unless you have told us not to, we will send you marketing information relating to products and promotions that we think will be of interest and relevant to you. If you change your mind and no longer wish to receive these communication, you can tell us at any time by contacting us at frenchkitchenchips@gmail.com

 

If you have previously told us that you don’t want information on our products and promotions, we will continue to respect your wishes.

 

Your rights as individuals in respect of your personal information

 

Data subjects in the European Union (or any jurisdiction with equivalent legislation to the European Union General Data Protection Regulation) have certain rights in respect of their personal data.  We will respond to your requests consistent with applicable law. These rights are as follows:

 

  • The right to be informed about our processing of your personal data

  • The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed

  • The right to object to processing your personal data

  • The right to restrict processing of your personal data

  • The right to have your personal data erased (the ‘right to be forgotten’)

  • If you do not want to receive promotional emails you may inform us at any time by contacting us at frenchkitchenchips@gmail.com

  • The right to request access to your personal data and information about how we process your data

  • The right to move, copy or transfer your personal data (‘data portability’)

  • Rights in relation to automated decision making including profiling

 

 

Should you wish to exercise your rights under the applicable data protection laws, please send such requests in the first instance to frenchkitchenchips@gmail.com

 

In any case in which a data subject chooses not to provide any personal data or where any of the rights set out are exercised to limit the processing of personal data, The French Kitchen Gourmet Food Company Limited may be unable to provide the relevant products or services, or there may be a restriction on the services which can be provided.

Data Retention

 

We retain personal information only for as long as needed or permitted in light of the purposes (as set out above) for which it was obtained and consistent with applicable law. The criteria which we use to determine data retention periods for your personal data include the following:

 

1. Retention in case of an ongoing relationship: The length of time we have an ongoing relationship with you and provide the products and services to you (for example, for as long as you have an account with us or keep using the services).

 

2. Retention in accordance with legal, regulatory and statutory requirements: Whether there is a legal obligation to which we are subject and where the data cannot be deleted for legal, regulatory or statutory reasons.

 

3. Whether retention is advisable in light of protecting our legal position: In the case of disputes and court claims.

 

Any requests for further information in relation to the continued processing of specific data and requests for the destruction of data should be made to frenchkitchenchips@gmail.com

 

Partnership with WIX

 

Our shop is hosted on WIX.com Limited. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WIXs data storage, databases and the general WIX application. They store your data on a secure server behind a firewall.

 

WIX third party services

 

WIX has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement and data optimization services and content providers. For more information visit WIX.com

 

Payment

 

We use PayPal.com as our payment gateway, please refer to their privacy policy at PayPal.com

 

Questions? Get in touch

 

If you would like to access, correct, amend or delete any personal information that we have about you, register a complaint, or simply want more information, please contact us at:

 

The Directors, The French Kitchen Gourmet Food Company Limited, PO Box 993a, Thames Ditton, Surrey or via frenchkitchenchips@gmail.com

 

We last updated this Privacy Notice in March 2021.

 

ENDS